FAQs
What forms of payments do you take?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
Do I need a PayPal account to purchase from your store?
No. You are not required to have a PayPal account to purchase.
How secure is your store?
We use PayPal for payment, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bts (the highest level commercially avilable).
How long will my order take before I got delivered?
As soon as we receipt of your order, we will working on the shipping process. For most countries, it took about 1 week for delivery from Japan to your home or office. We will mail you when we shipping with tracking number.
Do you have gift wrapping service?
Every jewelry are come with organza gift bag. For further gift wrapping is not offered at this point.
Are custom order accepted?
Yes. You can custom order! If you found one that you interested in but you want to change the findings, length or color. Custom order is best for you. Please contact us with which jewelry and how you want to customize.
How can I do if the package is damaged?
Jewelries are packed one-by-one, inserted in organza gift bag and shipped in a crush proof envelope or box. But if your jewelries arrives damaged please contact us within 3 days of receiving and we will happy to assist you..
I’m interested in your jewelries. Do you wholesale your jewelries?
If you are interested in carrying Happy Fairy Tale handmade jewelry in your boutique, gallery or store? We would like to hear from you! So please contact us for further information.
If you have any question not listed above, please contact us.
